Privacy policy
Last updated 3 August 2026
1. Who we are
ConnexOS is operated by ConnexOS Solutions Limited, a Private Company Limited by Shares registered in the Isle of Man under company number 139160C, and a Chapel Tech Limited company. Our registered office is Ports of Call Offices, Bay View Road, Port St. Mary, IM9 5AE, Isle of Man. Our data protection registration number is R557686.
Our Data Protection Officer is Nathan Bradley, contactable at dpo@connexos.com. To report a security concern, contact dev@connexos.com.
2. Controller and processor
When you browse this site or send us an enquiry, we decide why and how your data is handled. We are the controller.
A membership organisation using ConnexOS to run its community decides why and how its members’ data is handled. They are the controller. We act as their processor, under a written agreement, and only on their instructions. If you are a member of an organisation that uses ConnexOS and you want to exercise your rights over your data, approach that organisation first, and we will support their response.
3. Data we handle as a controller
When you contact us
Our demo request form collects your name, work email address, organisation, optionally your role and an approximate community size, and whatever you tell us about the problem you want to solve. We use it to answer you and to prepare for a conversation. The lawful basis is our legitimate interest in responding to business enquiries.
We keep enquiries for up to 24 months from our last exchange. Ask us to delete yours sooner and we will.
Cookies and tracking on this site
This site sets no tracking cookies, no advertising cookies and no analytics cookies. We run no third-party analytics, no advertising pixels, no session recording and no fingerprinting. Nothing on these pages is loaded from a third-party host. That is why you have not been shown a cookie banner: there is nothing to consent to.
Our hosting provider processes standard server request logs, including IP address, for security and reliability. They are retained briefly and are not used to profile visitors.
4. Data we handle as a processor
Inside the ConnexOS platform we handle, on our customers’ instructions, the categories of personal data a membership organisation needs to run its community. Depending on which parts of the platform a customer uses, this can include:
- Identity and contact details for members and their representatives
- Membership records: tier, status, joining and renewal history, roles held
- Business information about member organisations, including public registry details
- Transaction records: invoices, payments, points balances and redemptions
- Event records: registrations, attendance and accessibility requirements
- Identity and business verification records, where the customer’s scheme requires them
- Communications and activity records within the platform
We do not use this data for our own purposes. We do not sell it, and we do not use it to train machine learning models for other customers.
LinkedIn Page data
Where a customer connects a LinkedIn Page they administer, we handle organisation Page profile data under a separate and narrower set of commitments, set out in full on our LinkedIn data use page.
5. Who else is involved
We use a small number of service providers to operate ConnexOS, for example for hosting, transactional email, and the specialist services a customer has chosen to enable. Each is bound by contract and may act only on our instructions.
Our current list of sub-processors is provided to customers on request and forms part of the data processing agreement. We notify customers of changes to it in accordance with that agreement.
6. Where data is held
Personal data within ConnexOS is hosted in the European Union. Where a service provider needs to handle data outside the UK, EU or Isle of Man, we put appropriate safeguards in place, such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses.
7. How long we keep things
As a processor, we retain customer data for the term of the customer’s agreement and delete or return it afterwards in line with that agreement. Some records, such as invoices, are kept longer to satisfy accounting and tax obligations.
As a controller, we keep enquiry correspondence for up to 24 months, and business records for as long as the law requires.
8. Your rights
Depending on where you are, you may have the right to access your personal data, to have it corrected or erased, to restrict or object to how it is handled, and to receive it in a portable form. You can also complain to a supervisory authority: in the Isle of Man that is the Information Commissioner, and in the UK the Information Commissioner’s Office.
Send requests to dpo@connexos.com. If your data sits inside a customer’s ConnexOS instance, we will pass your request to them promptly and support their response.
9. Changes to this policy
We update this policy when what we do changes. The date at the top reflects the current version. Material changes affecting customers are notified under their agreement.